message them on IG about a customized bracelet and was later directed to their customer service representative.
received the bracelet within 3 working days.
they were patient with my requests and questions.
very happy with what i received!
Hi there, I recently bought a bracelet from you guys. The order number is #1381. I liked the bracelet but I need to make some changes to it. I need to reduce the length of the bracelet to 16cm and change the bead size to 10mm.
How do I go about doing it? The bracelet is still brand new in the packaging, only took it out to view it.
I tried to send an email as well as text message to you guys, but have yet to receive a reply.
Kindly assist me on this, thanks!
I bought the wrong size, but the Singapore customer service was simply excellent and helped me re-size the next day. Lovely product.
The item is perfectly lovely and mesmerizing. The service provided is excellent too. Requested for a change in alteration and it is done with quick response and immediate action.
Quality of the product is very good. Sizing was perfect. Customer support was fantastic. Had a bit of a concern about the arrival of the package and was assured that they would personally deliver the replacement if the item was lost in the mail. Thankfully all was resolved when the package arrived safely, but overall, I was super impressed with the speed of the response and Adam's helpfulness. Will definitely buy again!
Fast Delivering and will recommend friends to harmenstone.
I received the product in just a few days from purchase. I fell in love with "The Heavana" bracelet... such a lovely bracelet and very good quality. I'm feeling positive every time I wear it. It comes with a pouch and nice box. Great customer service!
Bought my first piece of bracelet via the website. Weeks later, I went on to purchase my 2nd piece with help from Adam. I have to say that his after sales service and advise on the customization piece were excellent. His patient and prompt response have given me the confidence to purchase more pieces in the near future. The bracelet also brought me luck!!! Hope for more.
I saw an ad on Facebook which led me to customize my very own zodiac bracelet. No regrets at all! The bracelet was very pretty and it was good quality. Adam was very easy to work with and he provided excellent customer service. Will definitely purchase again!
very nice piece of bracelet with super fast delivery. will purchase in future if have discount.
Good service. The bracelet very nice. The engraving is very pretty. Love it
Very profession packing. Nice bracelet.any warranty
I’ve bought The Scorpio IV, was requesting to rearrange the stones. Adam did a great job, fast reply and a friendly patient guy. Appreciated the effort! Highly recommended HARMENSTONE💪🏻💪🏻
